Frequently Asked Questions

What currency are prices shown in?

All prices on chiapapne.buzz are displayed in EUR (€). Prices include 21% Dutch BTW for customers within the Netherlands. EU B2B customers with a valid VAT number may qualify for reverse-charge pricing.

Do you ship outside the Netherlands?

Yes. We ship throughout the European Union. Standard delivery takes 3–5 business days within NL and 5–10 business days for other EU countries. Free shipping on orders over €75.00.

What is your return policy?

EU consumers have a 14-day right of withdrawal. Items must be unused and in original packaging. See our Shipping & Returns page for the full process.

Can I visit your showroom?

Absolutely. Visit us at Herengracht 204, Amsterdam. Open Tuesday–Saturday, 10:00–18:00. No appointment needed.

How do I book a home styling consultation?

Contact us via the Contact page, email [email protected], or call +31 20 625 8391. View service packages on our Services page.

How do you handle my personal data?

We comply fully with GDPR. Read our Privacy Policy for details on data collection, your rights, and how to contact us or the Dutch DPA.

What cookies does this website use?

We use essential, preference, analytics, and marketing cookies. Your consent choice is stored as chiapapne_buzz_consent in localStorage. See our Cookie Policy for full details.